We offer shipping services to all locations within the United States. All orders are processed and shipped within 3-4 weeks of receiving the order. We use standard shipping services and the delivery time will depend on the destination.

Shipping fees will be calculated at the checkout based on the weight and destination of the order.

Please ensure that the shipping address provided during checkout is correct. We are not responsible for any lost or stolen packages after delivery. If your package is lost or damaged during shipping, please contact us at buffbrewfab716@gmail.com.com and we will work with the carrier to resolve the issue.

Returns Policy for Buffalo Brew bab:

At BEF Welding & Fabrication, we strive to ensure your satisfaction with every purchase. Below, you'll find the return policies specific to our stainless-steel keg urinals, powder-coated keg urinals, and unopened flush valves, as well as our policy for custom items.

Return Policy for Stainless-Steel Keg Urinals, Powder-Coated Keg Urinals, and Unopened Flush Valves:

We offer a straightforward refund policy for these specific products to make the process as seamless as possible.

• Eligibility for Refund:

  • Refunds are applicable within 30 days from the date of delivery, as verified by tracking information.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as it was received.

• How to Request a Refund:

  • To initiate a refund, please email us at ken@buffbrewfab.com within the specified refund period.
  • Provide your order details and the reason for your refund request.

• Refund Process:

  • Once your refund request is approved, you will receive instructions on how to return the item.
  • Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
  • If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days. A $50 restocking fee will be deducted for the Urinal.

• Non-Refundable Items:

  • Used Items: Used Keg Urinals and used Flush Valves are not eligible for a refund.
  • Custom Orders: Personalized or customized items related to these products are not eligible for a refund.
  • Shipping Charges: Shipping charges and any applicable taxes are non-refundable.
  • Gift Cards or Promotional Items: These cannot be refunded.

• Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund depending on the circumstances.

• Cancellation Policy:

  • Orders that have already been processed and shipped cannot be canceled. Please refer to our return policy for further assistance.

Return Policy for All Other Custom Items:

As most of our products are custom-made to order, we cannot accept returns on these items except in the case of damage or errors on our part.

• Custom Orders are Non-Returnable:

  • Due to the personalized nature of custom items, returns are not accepted unless the item arrives damaged or there is an error in the customization process that was caused by us.

• Damage or Errors:

  • If your custom order arrives damaged or with errors, please contact us at buffbrewfab716@gmail.com. We will work with you to resolve the issue, either by providing a replacement or issuing a refund where appropriate.

• Contact Information for Custom Items:

  • For any questions regarding custom items, including inquiries about potential returns, please contact us at buffbrewfab716@gmail.com.

Changes to Refund Policy:

BEF Welding & Fabrication reserves the right to amend this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase with BEF Welding & Fabrication, you acknowledge and agree to abide by this return policy. If you have any questions or concerns, please don't hesitate to contact us. We're here to assist you in any way we can.